
Oops, looks like Apple finally had a big snafu. iPhone 2.0 buyers all over the country were unable to activate their phones AND MobileMe was down for 3 days or so. OUCH!
Dubbed the “iPocalypse”, new iPhone users and upgraders were hit with delays and roadblocks causing major delays and not a little frustration to those in the long iLines. In better news, things seem OK now and hardly even minor issues are raising their ugly heads.
MobileMe was hit as well causing the service to be choppy at best for the last three days.
OK, a couple really good lessons can come from this for all tech people.
1. Please stage releases. Apple waited till very late in the game to make iTunes updates and iPhone software updates available. This caused a MASSIVE surge in downloads and as soon as the West Coast came on line in the US, well, sayonara iPhone activation.
2. If you are going to have critical infrastructure up and running for the launch, please try and make sure it is up and running. With MobileMe down kinda hard to get all that really cool stuff to work.
3. Know that there will be problems and have a contingency set up for the salespeople at the store. While it appeared some stores did have this others were apparently not ready for issues and as such there are some pretty bad PR stories running around.
All in all, this was not that big a deal. Issues happen and to have most AT&T stores sold out of iPhone 3G already is a good thing. This also gets press for “OH MY GOD TOO MUCH PEOPLES!” which is also not a bad thing.
It is kind of funny, the tech magazines and mainstream press seem to just jump up and down over this incident. Microsoft has this sort of crap happen on a regular basis and no one says much of anything–least of all make front page of NYT. Oh well, I guess there is a higher standard for Apple.
So for all you pundits and haters out there that just can’t seem to complain enough, the Govenator will deal with you